Sberbank has hired robot "nick". Avatar will respond to customer questions
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The savings Bank has developed and introduced its own artificial intelligence — avatar "nick", that is, the embodiment of a robotic AI. Nika will answer the questions people have and show different emotions, says the Director of the robotics center of Sberbank albert Yefimov.
"just recently demonstrated a robot under the working title «nick», which is an avatar for the artificial intelligence of the Bank," he said.
Last year, Sberbank and MIPT have begun to jointly develop the project iPavlov, in which a system of artificial intelligence, able to communicate with people in natural language. The result of the project will be new business applications, which integrate to the company, so customer service will reach a new level, said the head of the Bank Herman Gref.
However, no evidence of the health of the robot (aptitude) yet.
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